Our FlexSource^SM methodology is a proven delivery model for outsourced business process and technology services that addresses common pain points of small and mid-sized enterprise customers. Combining cost-effectiveness and measurable business value of the outsourcing engagement with exceptional process orientation, this model allows our clients to choose the engagement type, service levels, and deliverables in line with the unique requirements of their organizations.

For instance, using the Netsoft FlexSource^SM model, our clients can combine standard team engagement for providing process outsourcing services, with a transaction-based structure with defined deliverables and costs per transaction. What this means for our clients is that they get a tailored, cost-optimized engagement model that helps manage costs, get better returns on IT investments, and have predictable results from outsourcing initiatives.

The FlexSource model supports onsite process management and coordination of resource deployment as well as offshore service provisioning, providing our clients with optimal results and a predictably high level of service. For any process outsourcing engagement, we follow a well-designed sequence of steps that help our clients in moving non-core processes to us in a gradual manner.

Each phase of our 5-step migration process emphasizes on a results-driven approach for process transition, from onsite location to our offshore service delivery centers.

Phase 1/Readiness Assessment
Before a process outsourcing program can be initiated, it is important to assess the organization’s readiness to outsource processes. We help our clients in conducting objective assessments of their process assets, service levels, business imperatives, risks associated with outsourcing, organizational culture, and articulate a strategy that allows for a more informed choice of the outsourcing provider.

Phase 2/Process Transition
Once the outsourcing strategy has been clearly defined and the success metrics identified, the core task is to migrate knowledge, operating procedures and capabilities. During this phase, our consulting team works with the client to define Contract Management, SLA Terms, draft contingency plans, document processes in depth for the offshore team, and put in place everything required to rollout the process outsourcing services.

Phase 3/Pilot Runs
The purpose of pilot runs is to ensure that all standard operating procedures are being followed and that relevant support processes are in place to support service delivery. Processes are migrated to the offshore location one by one, and lessons learnt during each exercise are used to improve service quality in each subsequent phase. Limited GoLive exercises are started within this phase with a gradual ramp-up to complete process transition to the offshore centers. The phase ends with the completion of all migration activities.

Phase 4/Steady State
This phase represents stable, ongoing operations of services, at agreed-upon service levels. All aspects of the engagement are managed using the relationship management model during this phase, with continuous performance improvement, and SLA monitoring in place. During this phase, the knowledge repository for the program is fully operationalized.

Phase 5/Process Optimization
This is where we go beyond most of the competitive offerings for process outsourcing. We don’t limit our service offering to achieve complete replication of your onsite processes. Our clients have the option of using our domain competence and expertise to improve processes at every step. The results are obvious – improvements in process efficiency and cost-effectiveness.