One of the pre-requisites of outsourcing engagement in the business process area is that the client and the provider should develop a joint risk-management framework, on a strategic as well as tactical, short-term basis. At Netsoft, we follow a well-defined risk-management framework that addresses risks at the following three levels:

Business Continuity
Ensuring continuity of our business and services is of prime importance for our entire team. We address the issue of business continuity from the following perspectives:

	Business Environment Risk

Netsoft’s operational base in India ensures that our client's business processes are handled in a country that has emerged as the world’s single largest technology outsourcing hub. The world’s largest democracy, with stable political system, progressive economic policies and continued economic growth ensures that business environment risk is manageable and among the least in the world.

	Location Outage Risk

Netsoft’s operations are run across two locations in India – our corporate office and flagship development location at Chandigarh and an Advanced Research Center at Bangalore, and this ensures that we can handle location outage risk well. Ranked among the best city states in India on a variety of parameters, the federally-administered Union Territory of Chandigarh is India’s first completely planned city and has the finest infrastructure in the country. Bangalore of course has already been acclaimed as the world’s outsourcing capital.

In the event of location outage at either of these two locations, our risk management plan mandates quick and seamless migration of systems, processes and people across our locations to ensure that you can continue to run uninterrupted.

	Infrastructure Risk

Both our offshore locations in India are equipped with state-of-the-art infrastructure that includes:

	Campaign Design and Response Management
	Redundant High-Speed Internet Connectivity
	High Capacity Internal Networks, with WLAN Access Points
	Redundant Servers, and High-Speed Workstations for Development/R&D
	Collaboration Infrastructure built on Microsoft® SharePoint® and Netsoft’s custom developed Affiniti platform!
	Version-Control and Configuration Management Systems used across all teams and the organization as a whole
	Backup and Disaster Recovery Systems with redundant primary and secondary storage, and network equipment
	Redundant Power Systems with primary power source as the state grid, secondary generator sets capable of generating 150% of the capacity of the primary source, and redundant UPS systems for servers and other infrastructure components
	Multiple telecom channels and providers to prevent a single point of failure in incoming/outgoing telecom capacity
	Service Level Agreement with hardware and network systems providers to resolve issues within 4 business hours on all mission-critical systems
	Well-defined and rehearsed Disaster Recovery Protocols

	Organizational Risk

For over 8 years, Netsoft has continued its journey of constant growth, clocking an impressive year over year growth in revenues exceeding 30% since 2000. The fact that the revenue growth and strategic investments were maintained right through the ‘dotcom bust’ cycle is a witness to the strong fundamentals of the organization. We continue to expand our operational capabilities, asset base, human resources and financial strength to support our service offerings.

Data Security and Privacy
Outsourcing business processes invariably means that sensitive and confidential information of our clients pertaining to these processes is handled by ProcessEdge. We take this responsibility with seriousness and professionalism at all levels – from the senior management involved to the associate level. The following basic safeguards are available with us for ensuring complete privacy and security of data that we handle, at all times:

	Secure, encrypted communication links/VPNs between ProcessEdge and client locations for all data exchange
	In-house (or customer site training if required) for all associates working on a particular account in handling sensitive customer data
	Workplace Sanitization Program that prevents any camera phones, loose paper sheets, USB memory drives, or other unauthorized electronic equipment from entering the premises
	Routine electronic surveillance of associates handling of data as well as other security precautions
	Exchange of all information is on a ‘need-to-know’ basis, with explicit Non-Disclosure agreements signed between Netsoft and our employees to prevent any unauthorized leaks
	Secured infrastructure and use of smart-cards and RFID-based security systems
	Third party audits of information systems by Certified Information Systems Analysts [CISA]

Transition and Relationship Management
Our relationship management approach is to build long-term value for both Netsoft and our clients. We also realize that our clients need the flexibility and confidence so that if they want transition process back, onsite for any reason, they can readily do so. Fort ProcessEdge, we put this philosophy into action with a defined strategy for managing transition as a two-way street, and at the heart of this strategy is our knowledge management framework that allows us to move process-knowledge across teams and organizational boundaries with seamless ease.

At ProcessEdge, we approach business with the clinical precision of a surgeon’s knife, and we take our responsibilities seriously. In every facet of our operations, we practise what we profess, and the results are visible in the continued growth that Netsoft has experienced since its inception.