Services Packages

Extended Support and Maintenance options go beyond standard warranty support and allow our customers to take advantage of enhanced maintenance options. This offering provides access to a unified services package for proactively managing the entire production infrastructure [including servers, application systems, data management], faster Incident Resolution and highly discounted Application Maintenance service packages that allow ongoing modifications to the system. Discounted top-up packs for maintenance services are available in multiples of 160 person-hours and allow customers to realize as much as 40% cost savings over comparable development services [when using our ‘Standard Maintenance Upgrades Packages’]. The Extended Support and Maintenance Package includes all aspects of standard warranty coverage and can be purchased to run concurrently with the system warranty in situations where the system is evolving or it requires high uptimes.

You can customize and configure the available options to suit your unique needs in terms of response time, active simultaneous volume, work hours for the support team, among others. Standard services included with this option:

	Incident-based Technical Support
	Extended System Warranty [for NGS Developed Systems]
	Proactive Server and OS Installation/Management, including
-	Server Configuration Management
-	Server Performance Management and Ongoing Monitoring
-	Security Configuration and Management, including Threat Perceptions
-	Incident-based Server Maintenance
-	Extensive Reports
	Application Infrastructure Management
-	Performance Tuning
-	Configuration Management
-	Storage Management
-	Application Data Management
	System Maintenance Upgrade Packages

Platinum Support

Platinum Support delivers highly customizable service and support options for enterprise clients who have more complex requirements. From dedicated Inbound and Outbound Call-Center solutions to Live HelpDesk Support for your end customers, Platinum Support is the option of choice for such Enterprise Customers who need to look for going way beyond custom application development from a solutions partner. The highly customizable nature of Platinum Support Package means that we can tailor the solution to meet your requirements rather than you adjusting to a fixed support system. For instance, using the Platinum Support Package, you can customize the Response Time Criteria, TimeZone availability, Toll-Free numbers for support, and much more. In addition, based on the unique requirements of our customers, flexible onsite support arrangements are available in over 22 countries. Netsoft maintains a “Ready-List” of professionals available for onsite placement at short notice at all times and the high standards of our recruitment teams make sure that we can generally provide individuals, as well as complete teams of professionals for onsite support or maintenance placement at very short notices.

Through an intensive QOS-based Service Level Agreement Monitoring, Reporting and Management practice, our support staff ensures that you get what is promised and allow you to keep a tab on the progress as well as the all-important parameter: Quality of Service. All these options help you make sure that your costs are under control and you can focus on generating profitable relationships using your technology infrastructure, rather than worrying about minor problems.

The Big Picture

The Next Steps

Netsoft Global Services is available to assist you as you acquire, deploy, and grow your E-Infrastructure using our custom solutions, or packaged product implementations. To find out more about how NGS Professional Services can help you realize maximum Return On Technology Investment – Send Us an e-mail or contact your authorized NGS PartnerNet systems integrator, today.